Quickcomm, a Vodafone Global Enterprise Company, specializes in Telecommunications Expense Management Services. These include: Consulting, Auditing, Invoice Processing, Claims Tracking, Provisioning, Wireless Device Support and Telecom Contract negotiations. We provide our Fortune 500 clients with detailed analysis of telecommunications vendor invoices that frequently self-fund out services through the reduction in a client’s telecom expenses.

Job Title: Deployment Client Manager I and II

Responsibilities:

• Managing TEM implementations for the TEM Practice, mainly serving as a Project Manager for all types of TEM Implementations, Proof of Concepts, One Time Audits, and other projects as needed
• Develop and maintain strong customer relationships and effective business partnerships
• Work closely and proactively with all business groups to ensure needs and requirements are identified and understood, service issues are addressed, service performance is reviewed and monitored, and ultimately, the customer’s expectations are met
• Ensuring Deployments / POCs / OTAs are on or ahead of schedule
• Conduct weekly client Implementation meetings (internal and external)
• Managing Deployment & Other Project Plans through Completion
• Monthly Client Implementation & Governance Meetings
• Holding Client and Internal Kickoff Meetings
• Client Facing Presentations (during implementation if duration warrants it)
• Liaise with all internal groups (Operations, IT, Legal, Finance and VGE)
• Develop and maintain strong customer relationship to identify how Quickcomm’s products and services can meet the client’s need.
• Understand the customer base and key individuals with each customer business group and development strategies to manage individual relationships and ensure appropriate alignment with individuals within each customer group
• Establish and monitor service standards to ensure service levels meet or exceed customer expectations
• Work with Quickcomm leadership team and functional area managers to document service standards
• Measure and report performance  and Implementation Statuses
• Perform routine service update calls (check point reviews) with customer (monthly/quarterly)
• Understand cost structure of Quickcomm products and services and billing processes and ensure understanding by the customer, as appropriate
• Identify and help resolve customer problems and/or service issues timely
• Manage issues and complaint handling process
• Work closely with QC manager to prioritize and identify process improvement ideas and solutions to address client issues
• Monitor and Maintain customer specific metrics and deliver timely, accurate customer reports
• Works with leadership team to design and implement the tracking of customer metrics
• Work with Quickcomm leadership team to align services and business priorities
• Work closely with Quickcomm functional managers on prioritizing Implementation Tasks
• Develop deep knowledge of Quickcomm products and services
• Provide Client(s) and Quickcomm staff with timely communications
• Must use independent judgment and make confident, rational decisions when responding to client needs
• Ensure the consistent, professional application of customer management disciplines including proper documentation of customer reviews, calls, plans, etc.

Qualifications:

• Bachelors Degree and five years business experience in telecommunications and project management
• Ability to manage projects through completion
• Quickcomm product and service experience
• Operations management experience
• Relationship management experience
• Strong proficiency in PowerPoint and Excel
• Excellent interpersonal skills
• Excellent written and oral communication skills
• Excellent negotiation skills
• Good facilitation skills
• Good planning and organizational skills
• Ability to deal with conflict/change resistance
• Results oriented
• Self motivated and proactive
• Ability to think creatively in solving problems
• Ability to multi-task
• Ability to work with all levels in the organization
• Familiar with Continuous Performance Improvement (CPI) techniques
• Politically savvy and strong at business networking

**The distinction between CM Level I and CM Level II is determined primarily by the following criteria:

1. General Amount, Level and Difficulty
2. Overall CM-relative professional experience
3. Overall Client-senior level interaction, influence and impact to Quickcomm
4. Overall level of independent decision making without assistance from Quickcomm senior staff in meeting client deliverables

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.