Telecom Auditor

Quickcomm, a Vodafone Global Enterprise Company, specializes in Telecommunications Expense Management Services. These include: Consulting, Auditing, Invoice Processing, Claims Tracking, Provisioning, Wireless Device Support and Telecom Contract negotiations. We provide our Fortune 500 clients with detailed analysis of telecommunications vendor invoices that frequently self-fund out services through the reduction in a client’s telecom expenses.

Job Title: Telecom Auditor

Responsibilities:

• Manage and work multiple projects that include initiating and managing complex telecom billing audits, telecom optimization recommendations, vendor contract analysis and summary, benchmarking telecom rates, quality control, inventory management and internal efficiencies as it pertains to project related work
• Interface with Client Management in support of one time audits, contract rate validations, client recommendations and Benchmarking
• Work with Billing, Inventory, claims IT, Projects team and QC in performing these client initiated services
• Analyze and audit all types of telecommunication invoices (wireless & wireline) across multiple carriers to determine authenticity of services billed against their associated contracts and/or customer service records (CSRs)
• Review various client Telecom inventory and make recommendations to optimize current services
• Review various client contracts and benchmark against current market rates and T&Cs
• Maintain data integrity and quality control of output
• Present analyses results to clients and/or internal customers
• Establish work breakdown structure for projects and assign estimated time values for each step
• Manage the planning, implementing, tracking and reporting on complex problems
• Anticipate client needs before they arise and present solutions to project management
• Manage and prioritize multiple projects and multiple project teams
• Streamlines processes for better efficiencies within the group operations
• Develops new methods that will generate revenue and maintain profitability
• Ensures that quality control visibility, metrics and processes are maintained throughout
• Performs other duties as directed

Qualifications:

• Bachelors Degree or five years of prior relevant experience
• Comprehensive experience and thorough understanding of carrier billing and associated CSRs, tariffs, and contracts in order to reconcile billed Telecom services
• Ability to understand both voice data and wireless networks with a good knowledge of various carrier services
• Experience working with carriers and their processes for escalating requests in a vendor environment
• Ability to validate related carrier inventory and a good knowledge of carrier portals and reports
• Understanding of client hierarchy and escalation levels
• General knowledge of business tools, operations and structures
• Solid experience with Excel and Access
• Outstanding follow-up and organizational skills
• Extreme attention to detail and a strong ability to multi-task and manage deadlines
• Strong verbal and written communication, listening and interpersonal skills
• Must be comfortable interacting with high-level client executives
• Computer savvy with proficiency in Word, Excel and Access a plus
• Emphasis on customer service and quality
• Follows through on all commitments
• Ability to solve problems and make decisions with good reasoning ability
• Actively looks for challenges and actively seeks resolution
• Must be balanced and have the ability to be congenial and professional under all circumstances
• Must also possess the ability to systematically push the carrier for results and to recognize when issues need to be escalated to another level
• Enthusiastic and highly-motivated
• Self starter able to work both independently and within a team environment
• Works in an efficient manner and practices good time management
• Flexible, analytical, resourceful, and confident
• Proactive and takes initiative as necessary
• Resilient and maintains a positive attitude
• Uses common sense and follows ethical practices
• Emphasis on Customer Service and quality
• Must represent at all times a professional and upbeat demeanor

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.