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Quickcomm hosts Gartner supported roundtable to discuss major telecom expense management challenges facing organizations today |
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June 22, 2006
Quickcomm hosts Gartner supported roundtable to discuss major telecom expense management challenges facing organizations today.
Kwittken & Company
In an industry panel presentation sponsored by Quickcomm Software Solutions, panel members call for consolidation among niche players to accommodate growing demand
New York, NY (June 15, 2006) - After years of under-the-radar market penetration, the telecom expense management (TEM) industry seems poised to explode. Fueled by a potent mix of external forces and internal frustrations, increasing numbers of companies are turning to TEM solutions to cut expenses and manage their networks, sparking strong industry growth projections, according to Eric Goodness, featured research vice president covering outsourcing and IT services at Gartner, Inc..
Goodness offered the market projection at a presentation and panel event sponsored by TEM provider Quickcomm Software Solutions and the Australian Consulate. The event was designed to help corporate network and telecom managers better understand the TEM landscape and offer them insider counsel on TEM best practices. Goodness's presentation was followed by a panel discussion that covered four topics including: Best Practices for Telecom Procurement; Managing Wireless Plans and Services; Leveraging IP Telephony and other Next-Gen Services to Realize Business Goals; and Using TEM Services to Deliver the Greatest Business Value. The event was held at the Australian Consulate in midtown Manhattan.
Claiming that data networks and telecom have long been the "worst managed function in IT," Goodness offered attendees an array of new data points and fresh insights that not only underscored the growing demand for TEM solutions-and consequently supported Gartner's robust market projection-but also, significantly, highlighted the difficulties company CIOs, CFOs and other decision makers face in trying to identify the TEM solution appropriate for their business.
Mark Evans, CEO of Quickcomm, noted that while vendors offer a number of different models, the best and most useful are software solutions that effectively bridge inter-company gaps.
"TEM is really a tool that brings the whole network and telecom management function together," he said. TEM solutions unite the side of an organization that procures services with the people who pay for them, which helps to eliminate discrepancies and errors that can result in paying more. But, ultimately, TEM is more than just controlling costs-it's a business process that leads to total telecom management."
Despite the challenges of identifying the appropriate TEM provider, companies are reaching out to vendors in record numbers. In addition to the statistics Gartner's market projections are based on, Goodness also pointed to more anecdotal, but equally compelling, evidence of companies' interest in TEM. He said that in 2002 he fielded 15 end-user calls about TEM issues and vendors. By 2005 that number had spiked to 500 and this year alone Goodness has already received 1,200 calls seeking information and counsel on TEM.
The panel discussion that followed focused on providing audience members with the best-practices and industry insight they need to identify the solution provider that will best provide for their current needs while helping to support emerging market shifts such as carrier consolidation and the onslaught of new wireless technologies.
Featuring experts from different segments of the TEM space, as well as one from AT&T to represent the carriers' position, the panelists drew from their own experiences deploying and managing TEM solutions. And while all had slightly different views of what tools and services customers need to best manage their networks and advance their businesses they all agreed on the summary made by Evans at the event's conclusion:
"The great value in TEM is giving the customer visibility into the total telecom spend. That's critical for a number of reasons. First of all, companies can't embark on a strategy to expand networks or increase telecom services-which everyone is focused on-without understanding what they have or where their money is going. TEM helps companies see what network assets they are using and ensures they are paying only for those assets."
For further information, please contact Jen Fugel at jfugel@kwitco.com
About Quickcomm
Quickcomm was established in 1997 and has grown to become a leading provider of global Telecom Expense Management (TEM) software and services to Global 2000 companies.
Quickcomm software helps cut telecom expenses dramatically and provides actionable insight for telecom provisioning that improves a company's bottom-line. It is the most
complete TEM solution available, integrating transparently with a company's existing infrastructure. Initially formed in Australia, Quickcomm has been incorporated in the
United States since 2003 and is headquartered in New York. For more information visit the company's web site at www.quickcomm.com.
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