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Quickcomm Software & Telwares Solutions Partnership |
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QUICKCOMM SOFTWARE & TELWARES SOLUTIONS PARTNERSHIP
A TECHNICAL BRIEF
Executive Summary
Quickcomm Software and Telwares Solutions are joining forces to offer enterprise and government customers the largest, most
robust global suite of Telecom Expense Management (TEM) solutions available today.
By bringing together the leading TEM service provider and the leading TEM software provider, the partnership allows businesses
to combine and manage wireless and wireline, domestic and international services and network assets on a single integrated
platform. In addition, it provides on-demand validation of their entire global telecommunication investment.
This technical brief describes the components and key capabilities of this joint solution, and how Telwares will utilize the
Quickcomm software platform to provide a managed TEM solution to customers.
Telecom Expense Management
TEM is the effective management of a company’s entire lifecycle for telecommunications resources. More than just the typical
management of telecom invoices, it is a flexible, service inventory-approach of matching your business goals to your telecommunications
needs in real-time.
Effective TEM requires a strong combination of people, process, technology, & market intelligence. As companies try to
manage telecommunication expenses in-house, most of them face challenges such as:
- Inexplicable increases in expenses year over year
- Lack of communication between contract, billing, inventory & accounting teams
- No centralized database to track wireless and wireline telecom services and expenses
- Inability to validate telecom bills to inventory changes & contracts
- Small teams rushing to get thousands of paper bills through for payment
Too often, these challenges can result in unexpected service interruptions, costly late payment charges, and overpaying for
telecom services. Hard-dollar waste can be over 10% of a company’s entire telecom spend.
SOLUTION OVERVIEW: SOFTWARE + SERVICES
The Quickcomm Platform
Quickcomm’s Telecom Expense Management (TEM) software solution is an enterprise application that reconciles telecom
invoices to your inventory. It automatically analyzes every single line item, from mobile and cellular voice services to tie lines,
paging services, data and PBX. Quickcomm software identifies each of the discrepancies in your bills, including services and
personnel who no longer appear in your other records. The results are easy to read and understand.
Telwares’s Managed Services
Telwares’s Telecom Expense Management solutions will utilize Quickcomm’s software to deliver an integrated solution for
wireless and wireline, domestic and international services.
Customers can choose a TEM delivery model that’s right for their business, from full Business Process Outsourcing to managed
ASP to ASP to licensed software. As an extension of your organization, Telwares experts will apply decades of experience in
the areas key to saving money, fostering management visibility and accountability, and running efficient business processes.
These areas include:
- Order Management
- Invoice Management
- Usage Management
- Wireless & Wireline Optimization
- Contract Procurement and Negotiation
- Wireless Help Desk and Provisioning
- Historical Telecom Audits
- Call Accounting and Expense Allocation
Joining Forces in a Unique Way
Quickcomm will be the powerful engine behind Telwares’s Invoice Management solutions. The partnership will result in:
- Unique to other mergers in the TEM space, Wireless and Wireline data will be unified into one platform, leading to
increased automation and more reliable data.
- Integrated solution for wireless and wireline, domestic and international services.
- Telwares customers can choose which functions to perform in-house, and which to outsource to Telwares’s professional
Invoice Management team.
- New Telwares customers will be deployed on the Quickcomm platform.
- Customers who select Telwares’s other professional services, including audit, optimization and contract negotiation, will
benefit because their data is already in one place, easily accessible to the Professional Services consultants.
How it Works
Features, Capabilities, and Benefits
| Feature |
Capability |
Benefit |
| Single platform for wireless & wireline management |
The application combines order, inventory, billing, contracts &
optimization functionality into a single platform. |
Easily view your entire inventory of services in one place.
Apply the same process for managing all services.
Reduce the number of touch points required to validate and optimize services.
Increase leverage with carriers by using total spend across different service types. |
| Years of Experience |
Telwares team has hundreds of combined years experience
in telecom audit, optimization, contract negotiation, invoice and usage management, and best practices. |
Save money without reducing quality of service to your end users.
Get strong protection and aggressive rates in all your contracts.
Understand where technology is headed and how your company can take advantage. |
| Order Management |
End users can request service moves, adds and changes (MAC)
and watch orders progress
through the ordering and
inventory management cycle. |
Give your end-users a retail shopping experience while you maintain control of plans and hardware choices.
Free up resources to concentrate on core competencies. |
| International Support |
Platform is currently deployed on 5 continents. |
TEM savings and optimization value can be enjoyed by international locations.
True global picture of services and expenses.
Expand knowing you can continue to maintain control. |
| Best Practices Recommendations |
Identify and improve existing processes based on experience
gathered in over hundreds of engagements. |
Improve the way you procure services from carriers.
Gain effciencies across the board.
Understand how to approach negotiations with carriers. |
| Electronic Billing Support |
Electronic bill translators automatically load data down
to the call detail level for 200+ different US and international formats. |
Transitioning paper invoices to electronic format shortens processing time.
Electronic billing provides more data for optimization and billing error recoveries.
Better data signifcantly improves resolution rates for disputes. |
Conclusion
The commitment to our current and future customers is simple: Put an expert team and proven processes behind globally
successful software. Quickcomm and Telwares have created a joint solution that enables enterprise customers and government
agencies to control, understand, and optimize their worldwide telecommunications investment and concentrate on core business
competencies. Optimized for Telwares’s suite of managed services, Quickcomm provides the TEM technology required to
effectively manage today’s complex landscape of wireline and wireless services, thereby establishing a new standard for
delivering Telecom Expense Management services.
For More Information
Please visit our Websites
www.quickcomm.com
www.telwares.com
Media Contacts:
Quickcomm
Jennifer Gartland, Director
646 708 8545
jgartland@quickcomm.com
Telwares
Lynda Stadtmueller, VP
973 952 5543
lynda.stadtmueller@telwares.com
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